Returns & Refunds
Returns & Refunds
If you are not completely satisfied with your purchase, return it within 15 days (desks, chairs, consumables, headphones, phones are and accessories are not returnable) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip) for a store credit. The customer is responsible for shipping charges for any returns.
Smartphones, Smart Watches, & Tablets (TELUS)
At TELUS, we want to be sure you are happy with your purchase. If you are not satisfied, you can return your purchase for an exchange or refund, with the original sales receipt or order email.
For exchange or refund, your purchase must be in near new condition with all the original packaging, accessories and bundled content. You may be charged for usage incurred if you have used more than 30 voice minutes, more than 50 texts or more than 50 megabytes of data.
Note: Once activated, SIM cards cannot be exchanged or refunded.
If we determine that your device is defective in the first 15 days following your purchase, TELUS will replace the device free of charge. After that 15-day period, TELUS will repair or replace your device depending on your warranty coverage and the physical state of your device.
Replacement parts and/or devices may include new or refurbished parts or products and are warranted for 90 days or until the expiration of the original warranty period, whichever is longer.
Please remove all personal data from any returned items (e.g. phonebook data, memory cards and passwords). Once the product is returned, it cannot be subsequently traced to recover personal data. TELUS is not responsible for any unauthorized use of personal data left on or in devices.
Any promotional gift you received within the exchange period is yours to keep, with our compliments. If returning a phone that was eligible for promotional item(s) or gift(s) with purchase which is included in the original transaction (e.g. buy one, get one free, mail-in rebate, get a free gift card, etc.) the value of the promotional item(s) will not be deducted from the refunded amount.
Limit of one promotional gift per person, for wireless service activations, during the exchange period. Please think of TELUS again for your wireless communications needs when you are ready.
For more details call our customer service line 1-306-862-4249